Steps
- 01
Return to the last location only if it is safe.
- 02
Write the item color, brand, marks, contents, and loss time.
- 03
If you notice the loss just after getting off a subway train, first visit the station staff office at that station. Look for 고객안전실 or 역무안전실 (also called 역무실), or ask staff at the ticket gates for “유실물” (lost property). Give the exit time, train direction, carriage position and item description. If you have already left, call a center below to locate the item before traveling there. For buses, taxis or venues, contact that operator or venue.
- 04
Open ‘Search found items’ and filter by item category, date, region and name. If there is no match, open ‘Report a lost item’. The police portal is minwon24.police.go.kr; select your language in its Language menu. The Korean menu labels are 습득물 검색 (found-item search) and 분실물 신고 (lost-item report).
- 05
For a phone or payment card, remotely lock it and contact the issuer.
- 06
Verify identity and claim procedure before collecting an item.
- 07
Use the Police Minwon24 found-item search and report instructions. LOST112 was integrated into that portal on 26 January 2026. Online language and identity checks vary; if you cannot complete a report, ask station staff or a police station for help rather than assuming an English online report is available. Police enquiries within Korea: 182, charged calls, weekdays 09:00–18:00 Korea time (UTC+9). Check the portal for current contact options before calling from abroad.
Before you start
- Keep serial numbers and item photos offline.
- Enable remote lock and location tools for devices.
- Know the route, vehicle, and last confirmed time.
- For an item in the airport terminal or common area, contact the correct terminal lost-and-found office. For an item in the cabin or checked baggage, contact the airline; for a bus or train, contact its operator. These are different handling agencies.
Lost something on the subway? Station offices and collection centers
- Before visiting: confirm that the station or center holds your item, the collection time and required ID. If it has not been found, leave your exit time, station, train destination, carriage position, item description and contact details with staff. You do not need to travel to a center first.
- The four Seoul Metro centers for Lines 1–8 open weekdays 09:00–18:00, Korea time UTC+9; closed weekends and public holidays. A line number alone does not identify the operator: items found on KORAIL or other operators’ sections may be held elsewhere.
First call or ask 1330 to confirm that this center holds your item and when you can collect it. Inside the station, match the line, floor and Korean sign below.
Centers with entrance photos
Entrance photo and location confirmed
Seomyeon · 서면
- Center access line
- 1 · 2
- Below ground
- B2
Finding the center inside the station
- Find the Line 1–2 transfer corridor on B2 at Seomyeon Station.
- Locate 지하철경찰대 (Subway Police) in that corridor. The official location places the lost-property center next to it.
- Compare the entrance photo: a silver door frame with a black sign reading 유실물센터 / Lost & Found Center above it.
Busan Lines 1–4 · Seomyeon center: Seomyeon (서면) station, B2, in the Lines 1/2 transfer passage beside the subway police office. Phone 051-640-7339 / 051-678-6191. Weekdays 09:00–18:00, closed weekends and public holidays, Korea time UTC+9. Busan–Gimhae Light Rail and the Donghae Line have different operators.
Entrance photo and location confirmed
Geomam · 검암
- Center access line
- AREX
- Above ground
- 1F
Finding the center inside the station
- If starting on an AREX platform, go from 2F above ground to the 1F concourse. Do not confuse it with the Incheon Line 2 platforms.
- Find the Exit 1 area. The center is at the customer information counter inside Exit 1. The floor plan places it in the middle of the 1F concourse.
- Compare the entrance photo: the counter under the blue curved structure, with the 고객안내센터 / Information sign.
The floor plan retains older phone and facility labels. Use it to understand the layout; call the number on this card.
AREX airport railroad · Geomam center: customer information center inside Exit 1 at Geomam (검암) station. Phone 1599-7788. Hours 06:30–23:00, Korea time UTC+9. The owner must collect in person with ID, such as a passport; delivery is unavailable.
Finding the Seoul lost-property centers
Find the line, floor and sign
City Hall · 시청
- Center access line
- 2
- Below ground
- B2
Finding the center inside the station
- Follow concourse signs to B2 in the Line 2 part of the station. Its platforms are on B3; check the line and floor before choosing an exit.
- Look for 유실물센터 (Lost & Found Center) beside the Line 2 customer safety office (Information).
- If you cannot find it, call 02-6110-1122 or use the 1330 chat help below. You can also show station staff the center name, line and floor on this card.
Entrance photos for the four Seoul centers are not yet available here.
Seoul Lines 1 & 2 · City Hall center: City Hall (시청) station, Line 2, basement level B2. Phone 02-6110-1122.
Find the line, floor and sign
Chungmuro · 충무로
- Center access line
- 4
- Below ground
- B1
Finding the center inside the station
- Follow concourse signs to B1 in the Line 4 part of the station. Its platforms are on B3; check the line and floor before choosing an exit.
- Look for 유실물센터 (Lost & Found Center) in the middle of the B1 concourse. It is separate from the customer safety office on the same floor.
- If you cannot find it, call 02-6110-3344 or use the 1330 chat help below. You can also show station staff the center name, line and floor on this card.
Entrance photos for the four Seoul centers are not yet available here.
Seoul Lines 3 & 4 · Chungmuro center: Chungmuro (충무로) station, Line 4, basement level B1. Phone 02-6110-3344.
Find the line, floor and sign
Wangsimni · 왕십리
- Center access line
- 5
- Below ground
- B1
Finding the center inside the station
- Follow concourse signs to B1 in the Line 5 part of the station. Its platforms are on B5; check the line and floor before choosing an exit.
- Find 유실물센터 (Lost & Found Center) immediately beside the Line 5 customer safety office (Information). Do not confuse it with the Korail or Line 2 offices.
- If you cannot find it, call 02-6311-6765 or use the 1330 chat help below. You can also show station staff the center name, line and floor on this card.
Entrance photos for the four Seoul centers are not yet available here.
Seoul Lines 5 & 8 · Wangsimni center: Wangsimni (왕십리) station, Line 5, basement level B1. Phone 02-6311-6765 / 02-6311-6768.
Find the line, floor and sign
Taereungipgu · 태릉입구
- Center access line
- 7
- Below ground
- B3
Finding the center inside the station
- Follow concourse signs to B3 in the Line 7 part of the station. Its platforms are on B4; check the line and floor before choosing an exit.
- In the Line 7 concourse, look for 유실물센터 (Lost & Found Center) beside the customer safety office (Information) at the Gongneung end. Do not confuse it with the Line 6 concourse.
- If you cannot find it, call 02-6311-6766 or use the 1330 chat help below. You can also show station staff the center name, line and floor on this card.
Entrance photos for the four Seoul centers are not yet available here.
Seoul Lines 6 & 7 · Taereung center: Taereungipgu (태릉입구) station, Line 7, basement level B3. Phone 02-6311-6766 / 02-6311-6767.
- Other operators: for a KORAIL section, start with station staff or foreign-language assistance at 1599-7777 (+82-1599-7777 from overseas, 08:00–20:00, Korea time UTC+9). Seoul Line 9 customer support: 02-2656-0009. Its centers open weekdays 10:00–19:00, closed weekends and public holidays, unlike the Lines 1–8 centers. Ask station staff which center actually holds your item.
- When a center is closed, report to staff at a station that is still open and search Police Minwon24. Items may move from the finding station to a center and then to police, so use the current holding office shown in the search result. If an item falls onto the tracks, tell station staff where it fell; never go onto the tracks yourself.
Checked: 2026-10-11
- Seoul Metro lost-property centers · locations, phones and hours ↗
- Seoul City / Seoul Metro · center floors and handling procedure ↗
- Busan Transportation Corporation · Seomyeon center and first steps ↗
- AREX · Geomam center and collection conditions ↗
- Seoul Line 9 · customer support and center hours ↗
- KORAIL · foreign-language assistance contact and hours ↗
- Seoul Metro 2026 center addresses · Chungmuro B1 ↗
- AREX · Geomam floors and indoor Street View ↗
- KRIC · City Hall · 2 ↗
- KRIC · Chungmuro · 4 ↗
- KRIC · Wangsimni · 5 ↗
- KRIC · Taereungipgu · 7 ↗
Left something in a taxi, train or bus?
- Write down the time, boarding and exit points, vehicle or train number, seat and item description. Keep receipts and app ride history.
- Use the Police Minwon24 found-item search and report instructions. LOST112 was integrated into that portal on 26 January 2026. Online language and identity checks vary; if you cannot complete a report, ask station staff or a police station for help rather than assuming an English online report is available. Police enquiries within Korea: 182, charged calls, weekdays 09:00–18:00 Korea time (UTC+9). Check the portal for current contact options before calling from abroad.
- If cards or a phone are involved, ask the issuer or carrier about protection. Verify any recovery message with the official office, including collection and ID requirements; never send passwords or verification codes.
Show this to staff
물건을 두고 내렸어요. 탑승 시각과 구간은 이 기록에 있어요. 분실물 담당 연락처를 알려 주세요.
Show your ride record and ask for the lost-property contact.
Easy points to confuse
- Reporting only ‘black bag’ without details
- Paying a stranger who claims to have the item
- Waiting before locking cards or devices
Practical example
Example: for a black bag left on bus 201 around 21:00, record route, boarding and exit stops, time, seat, and distinctive contents. Block cards and remotely lock the phone immediately, then search Police Minwon24 and contact the operator.
Sources and review date · 6
Checked 2026-10-14 · Review by 2026-11-14